Credit cards, banks, governments and call centres...

Alrighty then, here we go. Its been a few days since my last post, ok more than a few, sorry. In truth i've been busy, and very pre-occupied. I could tell you what i was up to, and share with you my very busy secretive private life, but then i'd have to kill you.
Just kidding, of course i'll share, thats what this is all about. Hey, guess what? If you give your money to a credit card company, to pay them back, and pay on line, its possible they will apply your payment to, well, um, ok they will just take your money and say nothing. Yep, thats right. I paid off a department store credit card last month in full, on line from my bank, and blam. A month later they don't have the money. I know i paid, my bank records show it. My bank says they gave the money to the credit card company, they have records to prove it. The credit card company, well.... they had FIVE financial institutions backing their card, and decided to get rid of them all and consolidate down to one.  Within 48 hours of receiving my money! So, somewhere in the shuffle, my $1000 payment is gone. Like the great Hoodini, vanished like magic. I use the card once, only once, to get some stuff for my new place, and a month later pay it off, in full, and blam... Just took the money but put it nowhere. My bank and they are trying to sort it out, until then im being charged interest, have no credit if i so wanted to use it (which will never happen again), and show's a debt unpaid and late, on my credit score. Who is this professional company you ask. Who can be so blatently ignorant with ones credit score, and cash? FUTURESHOP bitches. Fuck them. Seriously, the only thing of mine that will ever go into there doors again, will be a bottle of gasoline with a burning rag stuffed in the  top of it!
Deeeeep breath...... and counting....... ok, ok. Its fine, im better now. A month from now it will all be worked out and it wouldn't have mattered. So a very long introduction to my rant, but here it is; why is it that when a major company, bank or organization makes a mistake, they put you on to a help line to sort it out, and the call centre is in some foreign country where the person helping you has an accent so thick, its not only impossible to understand them, they actually can't undersand you?  While im a G note in the wind, im on the line with Amir, who apparently needs some information that is personal to berry-fy my persons. So if you really want to have some fun, when they ask for your postal code, give it to them in the phenetic alphabet. Oh, im sorry, thats where you use words to denote a letter... Example, my postal code is V2V4X7 so that would be victor 2 victor, 4 x-ray 7. right? ok, well when i gave Amir my postal code, he actually asked me who is Bictor, and could i please just give him the postal code. I think thats what he said anyway.  So while my problem isn't too complicated to explain, insert two people who cannot understand each other and what do you get? Transfers; transfers to supervisors who move you to another agent to help, who is no better than the last, who moves you to someone else, who by accident (right), disconnects you during the transfer! So call back and speak to Grukji instead! Seriously how tough would it have been to sit down at a desk with a real human in the branch and sort this mess out??? Oh quick side note, if youre ever on a computer automated phone system and the computer voice is asking for a audible response, just swear real loud and continueously for like 10 seconds and it will transfer you to a human... True story, did i mention i hate Telus too? Anyway, last time i checked the term "customer service" meant you would actually take care of your customer. I would rather be on a wait list, and die on hold, or have them call me back in a days time, if it meant i could speak to a human, one who i can understand, and one that would not finish with me until the problem was COMPLETELY resolved... If you bounce a cheque, a bank makes the adjustoment right away, so why is it if i want my $1000 back cause they didn't apply it correctly it will take 3 weeks or more to trace it and retrieve it? Again i digress, sorry... Call centre's suck, customer disservice is closer to the mark these days, and WTF is with the HST? I don't know if im for it or against it. I wish i could pick a side, but my beautiful government hasn't even sent me one letter to tell me how to pay it, collect it, report it, or how it will effect me, or my business or my customers! Bah! To hell with them too!!
Sooo, i got a little off topic, but seriously, i wish i was a little more informed than i have been. Hell i wish i had some information at all. Anyway, i've lost any sort of direction to this blog, and im so worked up now, its going to take a little while to calm down, so im calling it quits and gonna try again later.
For the record, they still don't know what happened to my money, i still don't know wtf is going on with HST, and Telus really doesn't like me anymore than i like them...

Oh if you want to laugh, go to this link http://theoatmeal.com/comics/customer_service to read a real special view on customer service calls...

Oh and im still running on the 10th of July and still need your donations !!! do it here please ---> https://secure2.convio.net/cfuaca/site/Donation2?idb=473849410&df_id=1200&FR_ID=1170&1200.donation=form1&PROXY_ID=1791901&PROXY_TYPE=20&JServSessionIdr004=5u1fuof2k4.app213a